Bathroom floor collapse in £525pw private student ‘nightmare’ halls goes unrepaired for weeks

A complaint has been made to the private student halls IQ Bloomsbury after the bathroom floor of a £525-per-week room was undermined, causing it to break.

Yang Xiuying, a UCL PhD student who asked to not be identified using her real name, told London Student she injured her ankle when a bathroom tile collapsed under her feet.

Fiber boards have been left by contractors to cover sunken bathroom tiles for weeks.

Photographs of the bathroom show how tiles have broken and fallen down as the underlying material appears to have dissolved. Yang also fears water from upper floors has caused black spots to appear in her ceiling. She said she has recently experienced coughing and headaches.

Yang says black spots have appeared in her ceiling in recent months.

She said: “I feel stressed and in danger.” As there is no telephone reception in her studio room, she fears what would happen if she were to fall and become injured again: “I don’t know how I could get help because there is no [phone] reception.”

Yang claims that the management at IQ Bloomsbury should have detected that her floor was faulty during room inspections in November 2018, when she had noticed certain tiles felt loose. Instead, the management sent her a £62.40 fine for a “failed inspection cleaning charge.”

When she spoke to the halls reception about her situation, Yang said, staff called her “rude and aggressive” and she told London Student she felt “threatened” by their language.

Since April, contractors have left wooden boards over the broken tiles and Yang said she was told the entire floor would need replacing. She added that she was told there had been other, similar cases.

“It is a nightmare, living at IQ,” she said. “The risks existed since at least a year ago.”

Screenshots show IQ Student Accommodation, the UK’s second largest private student housing provider, which runs IQ Bloomsbury at 200 Euston Road, previously advertised on Chinese-language social media platform Sina Weibo. Adverts targeting overseas students claim IQ offers “comfortable and homely” rooms.

An IQ Student Accommodation advert on Sina Weibo targeting Chinese overseas students from 2017 states IQ offers “comfortable and homely” rooms.

Yang said she thought it was wrong for the company to “advertise in another language but do so badly.” She also said former residents were incentivised to leave 5-star reviews on Google.

UCL Cut the Rent campaign spokesperson and UCL Students’ Union Halls Accommodation Officer‑elect Matt Lee said: “IQ must repair this tenant’s bathroom floor, especially if it wants to avoid powerful, collective action from tenants against such neglect.”

London Student have asked IQ Bloomsbury for a comment.

In a tweet on 28 May, IQ Student Accommodation said staff are “working to resolve” the situation and that their London area manager will be checking in on the case.

The IQ Student Accommodation website states IQ Bloomsbury offers “great value and stylish student housing” and “underfloor heating.” Studio rents are currently advertised as starting at £509 per week.

Have you or your friends has a similar experience at IQ Bloomsbury or another halls of residence? Contact London Student today at

Opinion Editor. Cambridge History PhD student.

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